Warranty Guide

Warranty Guide

All print heads we sell are brand new and original straight from the manufacturer with head rank numbers attached. As a seller of print heads we highly recommend you use a certified technician to install the print head as they can also give your printer a health check while there at the same time. 

No warranty or Returns -  You accept the print head comes with no warranty or returns. Due to the nature of the product and usage such as non original inks, poor maintenance of the machine, improper loading of media and third party applications. 

Installation only warranty – Installation warranty is only covered if you have used an engineer we know to install the head if no engineer is used this will automatically void the warranty. Over the years of selling parts we have established a good working relationship with many certified engineers across the UK if you need us to recommend you one. 

In the unlikely event you do encounter an issue the head must be returned to us first for inspection and engineer report provided. Print head must be returned in its original condition and box not tampered with. 

We only cover installation warranty as no one can tell you a time frame of the print head life. The life of the print head comes down to maintenance, ink and usage.

For more information please email johnathan@fh-union.co.uk